Support & Training

LexisNexis Research Services

 

  1. How can I access the LexisNexis Malaysia legal platform?

    Go to http://www.lexisnexis.com/my/legal where you will be asked to enter your user ID and password.
    1
    If you’re on IP-fixed access, you will be automatically re-directed to the homepage.

  2. I do not know/forgot my password, how can I sign in?

    2
    You may click the “Forgotten Your Password?” link on the sign in page. It will require you to enter your User ID then you will be asked to answer your security question.

  3. I'm getting an error "Your ID is already in use"

    This error comes up if the ID was signed in to a browser or a device, but was not signed out properly. To start a new session, go to https://www.lexisnexis.com/my/legal/auth/signoff.do

  4. I was told that we should be automatically signed in on the page. Why am I being asked for a user ID and password?

    For this type of access, we use your IP address to authenticate you and allow sign in to our online platform.

    Validate your IP range
    The first step is to check that the IP address supplied to LexisNexis is correct. You can verify your IP address through IPCheck then contact your administrator to confirm if this is the same IP that was registered to LexisNexis.
    Enable our sites
    Occasionally, firewalls and proxy servers block the validation required for authentication. Please contact your local IT to ensure that LexisNexis servers/URLs are authorized by your network.
    Clear your browser's cache
    Due to the large amount of data within our site occasionally you may receive an application error. To rectify this you will need to clear your browser’s cache.
    When browsing the internet, your browser keeps track of the pages you've visited and saves them on your hard disk so they'll load faster when you return to them. This saves you time and money because you can view the saved pages without being connected to the Internet. The saved files, your "temporary Internet files," are stored in your disk cache.
    The following sites can guide you through depending on your browser:
    Microsoft Internet Explorer
    Google Chrome
    Mozilla Firefox
    Apple Safari

  5. What is an IP address?

    An IP address, short for Internet Protocol address, is an identifying number for a piece of network hardware. Having an IP address allows a device to communicate with other devices over an IP-based network like the internet.

  6. How can I change my password, email address, or security question?

    6a
    Click on the Preferences option on the upper right hand corner of the homepage.
    ***This option will not show on an IP-fixed access

    6b
    Click Change my Password.

    6c
    Proceed to update your details then hit Submit.

 

Book Delivery

  1. How long does LexisNexis book delivery take?

    Depending on the delivery address, delivery can take as short as 3 working days and as long as 8 working days.

  2. Is there a delivery charge?

    Yes, we have a standard shipping fee of 5.00RM outside Kuala Lumpur.

  3. Do you ship abroad and how much is the shipping fee?

    Yes, we do international delivery. The shipping fee varies in each country of destination.

 

Invoice Query

  1. Do you send invoice electronically?

    Yes, we send electronic invoice for online account.

  2. Why are we receiving invoices with no corresponding amount for MLJ and other yearly subscriptions?

    Subscriptions which are paid in advance are invoiced in an annual basis. Customers will still receive monthly invoices but the amount comes with 0 value.

 

Trial Request

  1. How many days can we have a trial for Lexis Malaysia online?

    The standard trial duration is 7 days. For extension requests, please coordinate with your Account Manager.

 

Claims

  1. What is the validity of raising a claim for book orders?

    Claim for book orders should be within 30 days from the date of the invoice.

  2. Can we claim for MLJ back issues from previous years?

    Claim for MLJ has a validity of 12 months from the date of the invoice. Anything beyond that is chargeable with 45.00RM for one issue and 350.00RM for bound volume.

  3. Can I return a defective book and/or ask for it to be replaced?

    We replace a defective or damaged book but we require an image of the item as proof. There is no need to return the book if it’s damaged.

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